Questions may be submitted via email or to the user forum.

All questions will be answered in the order received. Emails and the user forum are monitored continually throughout the day so your questions will most likely be answered within a few hours.

Email support is available Sunday through Saturday, even after normal business hours and evenings, so you can get help when you need it.

Mailing List

Please join our mailing list to receive important news and announcements about the software. Just click this link and fill out the fields on the email signup page.

User Forum

The user forum is a place where the users can submit questions and get help from other users. Take a look here first to see if your question has already been asked by someone else. Technical support staff continually monitor the user forum and answer questions.

Submitting Issues

If you have an issue to report, please submit the issue via email to eDive support. Include the following information:

- a description of the problem and how to reproduce it
- your current program version which can be found on the Help/About screen
- if you received an error message then please include the exact wording of the error message or a screen capture of the error message

Frequently Asked Questions

Visit our FAQ for a list of commonly asked questions relating to sales and product operation.