Questions may be submitted via email.

All questions will be answered in the order received. Emails are monitored continually throughout the day so your questions will most likely be answered within a few hours.

Email and phone support is available Sunday through Saturday, even after normal business hours, so you can get help when you need it.

Mailing List

Please join our mailing list to receive important news and announcements about the software. Just click this link and fill out the fields on the email signup page.

Submitting Issues

If you have an issue to report, please submit the issue via email to eDive support. Include the following information:

• a description of the problem and how to reproduce it
• the team or facility the software is licensed to
• your current program version which can be found on the Help/About screen
• if you received an error message then please include the exact wording of the error message or a screen capture of the error message

Frequently Asked Questions

Visit our FAQ for a list of commonly asked questions relating to sales and product operation.