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Due to the holidays our offices will be closed on the following days. We will be monitoring our email daily and will do our best to respond to your questions in a timely manner. Please use the Contact Us link on left side of the page to send your questions. Have a great holiday !
Our offices will be closed:
  • December 16th through December 26th
  • December 30th through January 1st
How to Install eDive version 2.9.n
This page explains how to install the latest version eDive onto your computer. If you have an earlier version of eDive (2.7 or lower) on your computer then YOU MUST UNINSTALL eDive FIRST before you install the new version. There is NO upgrade patch to bring your old version up to version 2.9.n. You must uninstall your current version and then install the latest version. Please read through the directions below for your situation. If you have any questions at all please contact us and we will help you through the process.
Please be aware that once you upgrade to version 2.9.n, your database and any data you export from it will no longer be compatible with any version of eDive that is version 2.7.n or lower. If this is a concern then please contact us and we will discuss your situation.

If you are running version 2.8 or higher then you can skip this tutorial. You only need to download and install the patch from our downloads page.

Please select from one of the following situations:

I already have eDive on my computer. If you have an older version of eDive on your computer then follow this process. The steps to follow are listed below.
  1. Make a backup of your database and license file (View this video)
  2. Uninstall your current version of eDive
    • For Windows XP
      1. open Control Panel by selecting your Start button and then selecting "Control Panel".
      2. double-click on "Add or Remove Programs".
      3. scroll down to find any listings for eDive or eDive patches.
      4. uninstall the patches first (if any are listed). Select an eDive patch and then click the "Remove" button.
      5. uninstall the main eDive program. Select the listing for eDive and then click the "Remove" button.
      6. If you get prompted to remove any shared files please select "Yes to All".
    • For Windows 7 or Vista (you will need Administrator privileges to uninstall any program)
      1. open Control Panel by selecting your windows icon in the lower left corner of your screen (used to be called the Start button) and then selecting "Control Panel".
      2. double-click on "Programs and Features".
      3. scroll down to find any listings for eDive or eDive patches.
      4. uninstall the patches first (if any are listed). Select an eDive patch and then click the link towards the top of the window called ""Uninstall/Change".
      5. uninstall the main eDive program. Select the listing for eDive and then click the link towards the top of the window called ""Uninstall/Change".
      6. If you get prompted to remove any shared files please select "Yes to All".
  3. Download the installer program from the website. You can visit our Downloads page or click this link to get the installer. When prompted to Save or Run the downloaded file please select "Save" and save it to your desktop.
  4. Install the new version (you will need Administrator privileges to install the program)
    1. find the setup program on your desktop that you downloaded from our website.
    2. double-click on setup.exe to run it. If prompted by Windows 7 or Vista's User Account Control for permission please select Ok/Yes.
    3. Follow all of the prompts and select Next at each step.
    4. When prompted for the folder in which to install the program please use the folder specified. In Windows 7 or Vista the program MUST be installed into the folder specified during the install (C:\Users\Public\eDive). If you do not choose this folder then you will have security and permission issues down the road that will cause unpredictable behaviour within eDive.
    5. the last part of the install process will install database and reporting support libraries. These steps may take a few minutes depending on the speed of your computer so please be patient.
    6. When complete the installer will place an icon on your desktop for eDive. Once the installation is complete you can delete the setup.exe file from your desktop.
  5. Copy your database into the eDive directory
    1. At this point your database file (eDive.mdb) should have been copied to your desktop from the first step in this process. Find that file/icon on your desktop and right-click on it and select COPY.
    2. as shown in the video in the first step of this process please press the Windows key on your keyboard and the letter R. This will open the RUN window.
    3. For Windows XP >> type in the following folder name and press the OK button: c:\program files\eDive
    4. For Windows 7 or Vista >> type in the following folder name and press the OK button: c:\users\public\eDive
    5. in the white space near the list of files shown, please right-click your mouse and then select PASTE. This will paste the database into your eDive directory. If you are prompted to overwrite an existing file please select YES (or "Copy and Replace" in Windows 7/Vista).
    6. close the window showing the list of files by clicking the X in the upper right hand corner.
  6. Copy your license file into the eDive directory

    You can follow the same process as above to copy your license file (license.ini) into the eDive directory.


I do not have eDive on my computer but I have an installation CD. If you do not have eDive already installed on your computer and you have an installation CD then follow this process. The steps to follow are listed below.

Install the program from the installation CD (you will need Administrator privileges to install the program)

  1. Insert the CD into your CD drive and the installation program should start. If it does not then please press the Windows key on your keyboard and the letter R. In the Run window which comes up please enter d:\setup.exe (where 'd' is the drive letter for your CD drive) and press the OK button.
  2. If prompted by Windows 7 or Vista's User Account Control for permission please select Ok/Yes.
  3. Follow all of the prompts and select Next at each step.
  4. When prompted for the folder in which to install the program please use the folder specified. In Windows 7 or Vista the program MUST be installed into the folder specified during the install (C:\Users\Public\eDive). If you do not choose this folder then you will have security and permission issues down the road that will cause unpredictable behaviour within eDive.
  5. the last part of the install process will install database and reporting support libraries. These steps may take a few minutes depending on the speed of your computer so please be patient.
  6. When complete the installer will place an icon on your desktop for eDive. Once the installation is complete you can remove the CD from your computer.
  7. Your license file comes included on your installation CD and is installed automatically for you.

I do not have eDive on my computer. If you do not have eDive already installed on your computer and you do not have an installation CD then follow this process. The steps to follow are listed below.
  1. Download the installer program from the website. You can visit our Downloads page or click this link to get the installer. When prompted to Save or Run the downloaded file please select "Save" and save it to your desktop.
  2. Install the new version (you will need Administrator privileges to install the program)
    1. find the setup program on your desktop that you downloaded from our website.
    2. double-click on setup.exe to run it. If prompted by Windows 7 or Vista's User Account Control for permission please select Ok/Yes.
    3. Follow all of the prompts and select Next at each step.
    4. When prompted for the folder in which to install the program please use the folder specified. In Windows 7 or Vista the program MUST be installed into the folder specified during the install (C:\Users\Public\eDive). If you do not choose this folder then you will have security and permission issues down the road that will cause unpredictable behaviour within eDive.
    5. the last part of the install process will install database and reporting support libraries. These steps may take a few minutes depending on the speed of your computer so please be patient.
    6. When complete the installer will place an icon on your desktop for eDive. Once the installation is complete you can delete the setup.exe file from your desktop.
  3. Copy your license file to the eDive directory

    Your license file was emailed to you and will come as an attachment called "license.ini". You need to save the license file directly from your email to the eDive folder. For Windows XP that folder is c:\program files\edive. For Windows 7 or Vista that folder is c:\users\public\edive. You never want to open a license file. The license is an encrypted file that will get corrupted if you open it to view its contents.

    It is beyond the scope of this article to provide instructions on how to save an attachment out of an email for every email program out there. For most email programs you can right-click on the attachment and select "Save As", then select the folder to save it to. For the other most common email programs you should be able click on the attachment and select "Download", then select the folder to download it to.

    If you have any problems or need help saving your license file out of your email, please contact us and we will help you.

Please launch eDive when you are done installing and verify that the program loads using your database and your license file. The license information will be shown at the bottom of the eDive window. Once eDive loads you can safely delete any extra files that you placed onto your desktop during the installation process.

Please let us know if you have any questions at all. We would be happy to walk you through the process or even set up a time to connect remotely to your computer and do it for you. Visit our contact page for information on how to reach us.