What happens after I purchase the software license?
Once you make your purchase we will create a license file for you that contains your contact information. This license file will be emailed to you. The license file then needs to be saved to the eDive installation folder to activate the software.
How long does it take to get my license after I purchase?
We usually process licenses that same evening. So you should get your license the same day that you purchase. If we are processing a large number of licenses then your license may be delayed by up to 1-2 days. If you do not receive your license by the 3rd day please call or email us and we will make sure we get it to you right away.
If you need your license right away please let us know and we will get it right out to you.
What forms of payment do you accept?
We accept Visa and Mastercard online. You can also send us a check, money order or purchase order. Checks can be made out to Overly Nifty LLC.
Where do I send payments to?
When sending any payment to us (or purchase order) you must also send a completed order form. Your order cannot be processed without a completed order form. Order forms can be found online at www.edive.info in the Downloads section. Payments can be mailed to:
Overly Nifty LLC
3795 Deer Meadow Run
Macedon, New York 14502
Purchase orders can be sent to the same mailing address or faxed to 585-226-1197.
I have not renewed lately. Can I still use the software?
Yes. You can use the software as long as you like without renewing. But without an active maintenance agreement you will not be able to download any updates for the software or use the current event rules from the AAU, USD, FINA, NCAA or NFHS.
My license is up for renewal. Do I have to re-purchase the entire program again?
There is a renewal fee of $20 for team and championship licenses and $40 for site licenses. You can renew at any time and your maintenance will be extended 12 months from your last renewal date. You have a total of 17 months from your last renewal date to renew your license and avoid the catch-up fee. If you wait longer than 17 months from your last renewal date then you will be subject to the additional catch-up fee.
What is the additional catch-up fee?
If it has been more than 17 months since you last renewed then you must also pay a $30 catch-up fee. This fee is to bring your very outdated software up to the latest and greatest version of eDive. Along with the normal maintenance renewal fee of $20 (or $40), you will also have to pay the catch-up fee of $30. For example, renewing a team license that was last renewed more than 17 months ago would cost you $50 (i.e. $20 maintenance + $30 catch-up).
I have a meet tomorrow and my school forgot to renew. What do I do?
How can I get the latest rules and use the software at my meet? That’s easy. Just give us a call and we will email you a temporary updated license so that you can run your meet. Your temporary license will be set to expire a few days after your meet. You should also contact the appropriate people at your school and get them going on renewing your license.
Is there any kind of referral program?
Absolutely! If you refer a team or school that subsequently purchases a license, then you will get your next years’ maintenance renewal for free! If you refer 5 schools then you will get 5 years worth of maintenance added onto your current license. There is no limit to the number of referrals you can get. Just make sure that when the school/team you are referring purchases that they mention your name and team.
I just renewed my license for another 12 months. What happens next?
We will look up the contact information from your original purchase and email the contact person an updated license. You should receive your updated license the same day that you renew. If you do not receive it by the 3rd day please contact us immediately.
How do we get our license updated with new contact information?
Email us the new contact information and the team name that the software is licensed to. We will update the license with the new information and email you the updated license. For site licenses please let us know the name of the facility also. The last contact person will also be emailed to let them know that they are being removed from the license.
Can I purchase a license and run meets for all of the schools in our district?
No. eDive is licensed to teams not individuals. If you have a group of teams in your area that you would like to run meets for then please contact us and we will explain how licensing works in that situation.
None of your licensing options seem to fit my situation. What do I buy?
Just give us a call and explain your situation. We are flexible enough that we can come up with a solution that will fit your needs and not cost you an arm and a leg.
I purchased the software and it doesn’t work the way I need it to. Can I get a refund?
Wow. We honestly have never ever heard that before. Even though all sales are final please let us know what you find difficult about the program. We get requests all the time for new features from our customers that we incorporate very regularly into upcoming releases. If something doesn’t work the way you need it to please let us know what your needs are. We will evaluate it and most likely incorporate it into the next release. In fact a lot of the features we currently have are based on customer suggestions. This is truly a customer built program that is designed to work the way you need it to work. It also may be as simple as explaining how to use a feature of the program that you did not know existed. Give us a call and let us make it right.
Is this license only good for one computer?
No. You can install eDive on as many computers as you need in order to run your meets.
I am not running the latest version. How do I upgrade?
In order to use the latest version you need to have an active maintenance agreement. If you check the Help->About screen you can see when your maintenance will expire. If that date has not passed yet then please
download the latest patch from our website. If your maintenance has expired then you will need to renew your maintenance. Please see the other Sales Questions above for more information about renewing.
How do I get the latest AAU, FINA, USD, NCAA and NFHS rules?
The latest rules are always included in the current version of the program. If you are not running the current version then you will need to download and install the latest patch. Please be aware that you need an active maintenance agreement in order to use the latest version of the program.
How do I turn my demo version into the version I paid for?
Once we have received payment for the software we will email you a license file entitled 'License.ini'. Place this file in the directory you installed the program into and your software is unlocked. That's it ! If you have installed it on multiple computers then just copy this same license file to all of those computers to unlock them as well. Please remember you must abide by the terms of the license agreement when copying this license file to other computers. Any violation and your license will be terminated and all necessary actions will be taken to ensure that you destroy all copies of the software and license files.
How do I contact support with a question?
You can contact support via email at support@edive.info. We are available via phone at 585-317-9445. You can also leave a message on our user forum. The forum is available online at www.eDive.info. Just click on the User Forum link along the left side of the web page.
The quickest way to get in touch with us is via email. If you have an urgent need please send an email and then give us call. When calling please let us know the nature of your issue and what the urgency is. If you call and leave a message we usually call right back within a couple minutes. It helps if you say your name and number twice during the message, once at the beginning and once at the end.
When is support available?
Support is available 7 days a week. We make ourselves available when you need us most which is usually at night and on the weekends when you run your meets. Any time you need help just give us a call. If you have a meet coming up and you think you might want help either before, during or after then please let us know ahead of time. We will make sure we are available for you.
What kind of support is available?
Support is pretty much whatever you need. We can email you with answers to your questions. We can work through your questions over the phone. If you’re sitting at your computer and need help we can also set up a remote connection and actually demo whatever you need help with right on your own computer. Need help setting up a meet? No problem. We’ll establish a remote connection to your computer and walk you through it until you’re comfortable.
Do you have your meet all set up and ready to go and want us to look at it to see if you missed anything? Not a problem. Just email us your database and whatever questions you may have. We will check out your meet setup and let you know if we see any issues.
What type of hardware and software do I need to run this program ?
This program will run on any computer with an operating system of Windows XP sp2 or higher. It is assumed that you are running with the latest version of that operating system. Internet Explorer v5.5 (or higher) with the latest service pack is required to be installed. While it is possible to run eDive on Windows 95, 98 and ME we are unable to support it as Microsoft has officially ceased support of these operating systems. We will however, do our best to help you get it running on those operating systems if that is your only option. eDive has also been successfully run on Windows Vista although it is not officially certified to run on that operating system. Please read our user guide for special installation instructions for Windows Vista.
Recommended system requirements
- Win XP Pro
- 512 MB RAM
- 20 MB free hard disk space
- Internet Explorer 6 with the latest service pack
- 32 bit True Color
- 1024x768 screen resolution
What can I do with the demo version ?
The demo version of eDive is a fully functional version. It is limited in that it contains only high school rules and will only allow you to run an event with 3 divers in it. The demo version can be converted into a licensed version by copying your license file into the eDive installation directory. The next time you run eDive it will load as a licensed version.
I just installed the software ... now what do I do ?
You are now ready to create your first meet. If you are just "testing the waters" so to speak then try creating a small meet with just a few divers. It's easy and quick to set up and will give you a good idea on how the whole process works. Whether the meet is huge with 100+ divers or a small one with just a few, the process is the same.
You can start by checking out the tip entitled "What is the best process for setting up and running an event".
What is the best process for setting up and running an event ?
-
- Select from the main menu "Meets" and then "Add/Create
a Meet"
- Enter a name for the meet in the appropriate field
- Select a start and end date for the meet [optional]
-
You must choose to either "Create
a meet based on a Meet Type" or "Create
a meet based on an existing meet".
Create a meet based on a Meet Type:
When this option is selected you are telling the program that
you want to create a meet with a set of events appropriate
for the
type of meet selected. In the dropdown there is a list of different
meet types that can be created. Therefore if you choose a meet
type of "JO Zone" then a list of events will be added
appropriate for a JO Zone meet. The list of events added are defined
under the menu option "Events" / "Default Events".
When selecting this item you are given 2 options.
1 - "I
will load the events manually"
If this item is selected then you will have to manually add the
events you want to this meet.
2 - "load a default set of events for this meet type"
If this item is selected then events will be added as defined
under the menu item "Events" / "Default Events".
Create a meet based on an existing meet:
When this option is selected you are telling the program that you
want to create a meet that is set up exactly like a meet which
already exists in the database. The meet you select from the
dropdown will be used as a template when creating the new meet.
When selecting this item you are given 2 options.
1 - "load
the same events that this meet used"
If this item is selected then the same events that are in the selected
meet will be added to the new meet.
2 - "load a default set of events for the same type
of meet"
If this item is selected then events will be added as defined
under the menu item "Events" / "Default Events"
for a meet that is the same type as the meet selected.
-
Click the save button and you will get a confirmation message
that the meet was created.
How do I add an event or events to a meet ?
-
An event is added to a meet by selecting "Events" from
the main menu and then "Add an Event".
-
You will be prompted to select the meet which
you want to add events to. Select the meet from the list of meets
and press "OK" to continue.
-
You will then be presented with a screen which is composed
of 2 lists. The list on the left contains all of the possible
events that you
may add to a meet. The list on the right contains the events
which will be added to your meet. Initially the list on the
right will be empty.
-
To add an event to your meet you simply need to find the
event in the list on the left and select it.
-
Click the button between the two lists which has the arrow
pointing to the right. This will add the event to the
list on the right.
-
Continue this process until all of the events which you
would like added to your meet are in the list on the
right.
-
Click the save button and the events will be added to the meet selected. If an event you are adding
has a name that is the same as an event which already exists in this meet, then you will
be prompted to alter the new event name so that it is unique.
NOTE: To remove an event from the list on the right
you will need to select the event and press the button with the arrow on it which points to the left.
I can upload an event to my Colorado but I can't receive scores.
On the run event screen you need to connect to the timer by pressing the "Connect to Timing System"
button. Select the option for Colorado, then select the correct COM port and press OK. Detailed instructions
on how to do this can be found in our
user guide. The COM port you select to use
must be the one identified in Device Manager as your active COM port. If you were able to successfully upload
an event to the timer then the COM port you used to do that would be the one that you use to receive scores
from the timer. If it is not listed in the COM port drop down list on the connect to timing system dialog
then it may be locked open by something else. Hy-Teks Meet Manager software will lock a COM port that it is
using so please close that program if it is open and try connecting again.
More questions coming soon ...
More questions will be added soon. Please read the eDive user guide for more helpful information.